Digital Banking Officer
Published date: 2026/11/07
- Location: Jaipur, Rajasthan, India
To communicate with customers over video calls (if needed, over calls, and email too sometimes). The communication will primarily be in English, but knowing more languages is a benefit.
To help customers understand the video KYC process and take them through all the steps.
To help customers if they are facing any problems during the Video KYC process.
To document and report any problems/complaints/issues. Take ownership of getting the resolution to the customer.
To maintain a positive empathetic, and professional attitude toward customers at all times.
To know our products thoroughly, and keep yourself updated with all the changes that take place in them.
To note any feedback provided by the user, and to pass it to the relevant team.
To ensure high customer satisfaction
EMAIL ID-hrswatirathore@gmail.com
CONT-8506944254
This job is provided by Shine.com
To help customers understand the video KYC process and take them through all the steps.
To help customers if they are facing any problems during the Video KYC process.
To document and report any problems/complaints/issues. Take ownership of getting the resolution to the customer.
To maintain a positive empathetic, and professional attitude toward customers at all times.
To know our products thoroughly, and keep yourself updated with all the changes that take place in them.
To note any feedback provided by the user, and to pass it to the relevant team.
To ensure high customer satisfaction
EMAIL ID-hrswatirathore@gmail.com
CONT-8506944254
This job is provided by Shine.com
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