Dialer & WFM Executive
Published date: 2026/11/09
- Location: Pune, Maharashtra, India
Manage basic activities on dialer like Agent ID management, Vendor management, Data uploading on dialer etc.
Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel/departments/vendors.
New business setup on dialer as per client’s directives (includes service and IVR creation) Monitoring all inbound & outbound services and raising the flag whenever it is necessary Implementing the defined Dialing strategy to ensure efficient dialing in a blend environment Reviewing the call strategy on a periodical basis and fine tune the same to achieve business targets
Maintain Inbound service levels by call centers by monitoring and tracking data on an active real time daily, weekly and monthly basis
Keep a track of the necessary KPIs and ensure the set benchmarks are achieved Credence Resource Management v2.0
Create, maintain and analyze reports on intraday Daily/Hourly, weekly, monthly and yearly basis to monitor performance of strategies implemented across various LOBs
Initiatives in terms of better management of the systems by proactive controls/checks to be recommended/rolled out to the Management/Ops team
Managing adhoc requests from Operations and line management efficiently
Tracking the Dialer downtime, interact with IT actively in troubleshooting the issues
Job Type: Full-time
Salary: Up to ₹480,000.00 per year
Schedule:
Night shiftUS shift
Experience:
dialer: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Ensure all Dialer related issues/requests are addressed and escalated to concerned personnel/departments/vendors.
New business setup on dialer as per client’s directives (includes service and IVR creation) Monitoring all inbound & outbound services and raising the flag whenever it is necessary Implementing the defined Dialing strategy to ensure efficient dialing in a blend environment Reviewing the call strategy on a periodical basis and fine tune the same to achieve business targets
Maintain Inbound service levels by call centers by monitoring and tracking data on an active real time daily, weekly and monthly basis
Keep a track of the necessary KPIs and ensure the set benchmarks are achieved Credence Resource Management v2.0
Create, maintain and analyze reports on intraday Daily/Hourly, weekly, monthly and yearly basis to monitor performance of strategies implemented across various LOBs
Initiatives in terms of better management of the systems by proactive controls/checks to be recommended/rolled out to the Management/Ops team
Managing adhoc requests from Operations and line management efficiently
Tracking the Dialer downtime, interact with IT actively in troubleshooting the issues
Job Type: Full-time
Salary: Up to ₹480,000.00 per year
Schedule:
Night shiftUS shift
Experience:
dialer: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX
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