DG Process Developer-S2P Buydesk

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.
Are you the one we are looking for?
We are inviting applications for the role of Process Developer, Buydesk Support
Responsibilities
PR/PO process:
Creation of PO in SAP/Oracle
Support in New Vendor Setups / Modifications
Provide Customer Service support to Requestors / End Users on Procurement Processes, Order Status etc.,
Support PO Automation efforts
Support improvement of Process Efficiencies
Resolution of Disputed Invoices for Price / Quantity / GR related Blocks
Work with ERP teams to resolve PO/Receipts transmission issues.
Vendor Management :
Gather mandatory documents to on board suppliers
Coordinate with suppliers, requestors & VM team for E2E closure of vendor setup & vendor amendments
Provide assistance to Procurement / suppliers users in completing the questionnaires launched to them
Review supplier responses for completeness and chase suppliers for missing information
Follow up with suppliers / Procurement contacts to get their activities closed on time
Track and report out the metrics at an agreed frequency
Work towards simplifying the process through continuous improvements
Need to ensure the Standard Operating Procedures are put in place with the latest updates
Need to have all Job aids, standard email response templates, training guides & other assisting materials in place to support the queries from suppliers / Procurement users
Invoice Management :
Resolution of Disputed Invoices for Price / Quantity / GR related Blocks
Work with AP team to get working the invoices resolution.
Work with ERP teams to get tech issues resolved
Qualifications we seek in you
Minimum qualifications
Degree in Science / Commerce
Work Experience Total Experience with BPO industry
Essential Skills / Competencies
Good Verbal and Written Communication Skills
Customer Service Skills – Telephone / Email
Basic Knowledge of MS Office Applications like Excel, Word, PowerPoint
Basic understanding of Tactical Procurement Operations
Good Keyboard Skills
Awareness of Product Category Codes
Desirable Skills / Competencies
Knowledge of Six Sigma / Lean Concepts
Knowledge of SAP / Oracle / Other Legacy ERP Applications
Knowledge of Accounts Payables processes


Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.