DevOps Engineer

Overview:

Role Purpose

The purpose of this role is to work with Application teams anddevelopers to facilitate better coordination amongst operations,development and testing functions by automating and streamlining theintegration and deployment processes


Do


Align and focus on continuous integration (CI) andcontinuous deployment (CD) of technology in applications
Plan and Execute the DevOps pipeline that supports theapplication life cycle across the DevOps toolchain — fromplanning, coding and building, testing, staging, release, configurationand monitoring
Manage the IT infrastructure as per the requirement of thesupported software code
On-board an application on the DevOps tool and configure it asper the clients need
Create user access workflows and provide user access as per thedefined process
Build and engineer the DevOps tool as per the customizationsuggested by the client
Collaborate with development staff to tackle the coding andscripting needed to connect elements of the code that are required torun the software release with operating systems and productioninfrastructure
Leverage and use tools to automate testing & deployment in aDev-Ops environment

Provide customer support/ service on the DevOps tools
Timely support internal & external customers on multipleplatforms
Resolution of the tickets raised on these tools to be addressed& resolved within a specified TAT
Ensure adequate resolution with customer satisfaction
Follow escalation matrix/ process as soon as a resolution getscomplicated or isn’t resolved
Troubleshoot and perform root cause analysis of critical/repeatable issues


Stakeholder Interaction


Stakeholder Type


Stakeholder Identification


Purpose of Interaction


Internal


Dev Ops Lead Engineer/ Project Manager


Regular reporting & updates


Application teams/ owners, application developers, releasemanagers


For end to end Continuous Integration, Continuous Deployment& Monitoring


External


Clients


To provide optimal support from time to time


Display


Lists the competencies required to perform this role effectively:

Functional Competencies/ Skill
Leveraging Technology – Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization – Competent
Process Excellence - Ability to follow the standards and norms toproduce consistent results, provide effective control and reduction ofrisk – Expert
Technical knowledge – knowledge of various DevOps tools,customization and its implementation at the client site - Expert

Competency Levels


Foundation


Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.


Competent


Consistently demonstrates the full range of the competency withoutguidance. Extends the competency to difficult and unknown situations aswell.


Expert


Applies the competency in all situations and is serves as a guide toothers as well.


Master


Coaches others and builds organizational capability in the competencyarea. Serves as a key resource for that competency and is recognisedwithin the entire organization.


Behavioral Competencies
Execution Excellence
Passion for Results
Confidence
Client centricity
Formulation & Prioritization

Deliver


No.


Performance Parameter


Measure


1.


Continuous Integration, Deployment & Monitoring


100% error free on boarding & implementation


2.


CSAT


Timely customer resolution as per TAT

Zero escalation