Developer Analyst I - Business Intelligence

About the Team

The RealPage Problem Management team is the escalation layer of complicated product issues from Product Support. This team is a key liaison between Product Support and Product Engineering. We investigate issues to determine if there is a workaround for the issue or if the issue needs to be escalated to Product Engineering as a defect. We also work to equip and provide enhanced product knowledge to the Product Support team as the need is presented.

What You’ll Do

List the position’s essential duties and responsibilities. Start with the most critical and frequent job duties. This should not be a “day in the life” list of each duty performed but include all of the most important aspects of the work. Indicate the frequency performed; daily, weekly, monthly, or annual.

PRIMARY RESPONSIBILITIES:

Develop understanding of RealPage products.
Provide technical support for Utility Management Website
Perform product database analysis and data fixes
Contribute new findings to the Problem Management Wiki for knowledge transfer and training of peers and Product Support
Perform root cause analysis of case escalations from Product Support for a given product by: executing/analyzing SQL queries, exercising/analyzing API requests, evaluating patterns of behavior of the software
Document defects for promotion to engineering.
Hours of operations for this role are consistent with US Central Time business hours (2.00 PM To 11.00 PM IST)
PREFERRED SKILLS

Bachelor of Science Degree or work equivalent in a technical or analytical role
Basic SQL skills
Ability to distill complex topics and communicate in a simple and coherent manner with a consultative approach
Ability to conduct root cause analysis and provide actionable, high-value solutions to reported incidents with a combination of data analytics, business acumen, technical expertise, product features, and sound judgment
Experience
Preferred
2 year(s): Technical Product Support
Education
Required
Bachelors or better in Computer Science or related field
Skills
Required
Communication
Preferred
SQL
Behaviors
Preferred
Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well