Desktop Technician I

JOB DESCRIPTION Title: Desktop Technician I Location: Bengaluru, India ACCOUNTABILITIES & ESSENTIAL FUNCTIONS - Assist all users with any logged IT related incident when called upon - Accurately record, update and document requests using the IT service desk system - Escalate incidents and requests to other support teams as necessary - Install and configure new IT equipment - Perform software and hardware upgrades - Support printers, copiers, and scanners - Maintain good verbal communication skills; communicate effectively with technical and non - technical colleagues at all levels in the organization - Attend internal training as necessary to keep up to date with the latest technology and internal processes(system) - Exhibit a flexible approach to working on a rotational basis and provide necessary cover where needed - Work within the relevant legislation, policies, and procedures SKILLS & CERTIFICATIONS - Working knowledge of Microsoft Windows and Mac client operating systems Knowledge of ticketing tools, Citrix, MS Office, Active Directory, and VPN - Knowledge of printers, scanners, and copiers - Knowledge of networking systems - Excellent IT skills and computer literacy - General hardware and software troubleshooting skills - Able to communicate effectively in a professional manner on the phone, in writing and in person - Able to prioritize, manage and perform under pressure to meet SLA’s - Knowledge and adherence of customer service best practices EDUCATION & EXPERIENCE - Bachelor’s degree in Computer Science - Previous experience of working in an IT support Category :IT/IS Mouser is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, disability or protected veteran status