Desktop Support Technician at Softtech Career Infosystem Pvt. Ltd.

Job Description :
Role & Responsibilities as below :
• Provide support for the configuration and installation of servers, network equipment desktop PCs and related peripherals for various project and operational needs.
• Manages all system backup and restore protocol.
• Plans and supports network and computing infrastructure.
• Perform troubleshooting analysis of servers, workstations and associated systems.
• Documents network problems and resolution for future reference.
• Monitors system performance and implements performance tuning.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.
• Configure / add new services as necessary.
• Maintain operational, configuration, or other procedures.
• Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
• Configure CPU, memory, and disk partitions as required.
• Maintain data centre environmental and monitoring equipment.
• Cisco Certified or Systems Administration/System Engineer certification in Unix and Microsoft
• 2 to 3 years' experience on system/network administration
• Minimum of two years' experience in Technical Support Field preferably on a contact centre environment
• College graduate, preferably with a degree in Engineering, Electronic Communication Engineering or related courses
• Adept interpersonal communication
• Demonstrates strong analytical, problemsolving skills and decisionmaking skills
• Must have depth knowledge in in Network, System Administration, Desktop and Applications support and troubleshooting
• Possesses a high level of interpersonal and customer service orientation/skills
• Cisco Certified (CCNA/CCNP) or Microsoft/Unix certification is a plus
• Familiarity with or experience in CISCO call manager is a plus.
• Ready to work in Shifts)