Desktop Support Technician

Functioning as part of an IT Team, individuals in this position will provide IT Helpdesk / Desktop support.

How You Will Make An Impact
• IT support services for all aspects of user account setup and maintenance, system patching, system imaging, break / fix on PC and Mac platforms, video conference equipment, printers, phone systems and general IT software
• Monitoring and maintaining computer systems, video conferencing and network within the office
• Follow SOP documentation and escalate issues appropriately to higher level staff
• Manage individual workflow and maintain current ticket queue via Service Now ticketing system
• Working closely with IT support team in Amsterdam to learn and identify issues in the office
• Mobile support: iOS, Android, Windows Mobile
• Basics of IT hardware is added advantage

What You Will Need To Succeed
• Strong service-oriented mentality
• Excellent communication/interpersonal skills, ability and willingness to learn and cross train with other IT staff members required
• Recent hands-on technical experience with Windows 10, Mac OSX (High Sierra, Sierra), Microsoft Active Directory
• Good to have technical experience in G-suite, Exchange, system imaging, PC and Apple hardware, and mobile
• Basic networking knowledge - VPN, network connectivity including 11x, TCP/IP, DHCP
• Recent experience with remote access and remote-control tools to support remote
• Need to have ticketing experience using service now or any other ticketing tool.
• Not required, but a plus:JAMFSCCMCrashPlanZoomOktaRing Central

Our Commitment to Diversity & Inclusion

At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. We know creating a diverse and inclusive culture that champions equity and belonging is not only the right thing to do for our employees but is also critical to our continued success