Desktop support Engineer--urgent opening --Male...
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
₹60 हज़ार–₹1.5 लाख प्रति वर्षफ़ुल-टाइम
Job brief
A Desktop Support Engineer is responsible provide technical assistance to users. He will help install, upgrade and troubleshoot hardware and software systems.
He should have a problem-solving attitude along with the ability to give clear technical instructions. He should also be familiar with remote troubleshooting techniques.
Ultimately, he will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities
Address user tickets regarding hardware, software and networking
Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until the resolution of an issue
Customize desktop applications to meet user needs
Record technical issues and solutions.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
Job brief
A Desktop Support Engineer is responsible provide technical assistance to users. He will help install, upgrade and troubleshoot hardware and software systems.
He should have a problem-solving attitude along with the ability to give clear technical instructions. He should also be familiar with remote troubleshooting techniques.
Ultimately, he will ensure prompt and accurate customer service and increase client satisfaction.
Responsibilities
Address user tickets regarding hardware, software and networking
Install, upgrade, support and troubleshoot XP, Windows 7, windows 10 , Microsoft office products and any other authorized desktop applications
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment
Responsible for monitoring, operating, managing, troubleshooting and restoring to service any terminal service client, personal computers (PC) or notebooks that has authorized access to the network
Walk customers through installing applications and computer peripherals
Ask targeted questions to diagnose problems
Guide users with simple, step-by-step instructions
Conduct remote troubleshooting
Test alternative pathways until the resolution of an issue
Customize desktop applications to meet user needs
Record technical issues and solutions.
Direct unresolved issues to the next level of support personnel
Follow up with clients to ensure their systems are functional
Report customer feedback and potential product requests
Help create technical documentation and manuals
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