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Deskside Technician

Published date: 2026/11/07
  • Location: Bengaluru, Karnataka, India
Required Skills - 3-5

Windows OS skills/knolwedge, VPN/at home WIFI support, MS office knowledge, Ability to use SCCM to deliver software, Active Directory

Desired skills, responsibilities, experience needed
Responsibilities
Perform phone support to remote users using individual judgment and initiative with minimum Supervision and direction.
Demonstrated ability to install software, trouble shoot VDI/AWS/Citrix issues as they pertain to the desktop.

Diagnose and troubleshoots end user desktop application and hardware issues and provide efficient, technically appropriate solutions.

Provide fast, effective resolution of problems or escalation on behalf of the customer to ensure the best end user experience possible.

Provide case status updates to management and end-users in a timely manner

Support and maintain effective relationships with users

Develop, document, and implement standard operating procedures and remote customer service guidelines

Provide support for PCs, laptops, printers, cell phones, tablets and associated peripheral devices; proven ability to troubleshoot home network setups and isolate issues between wireless, home LAN and WAN

Support end users in their use of core applications such as Microsoft Office, Citrix, and MDM (mobile device management), as well as basic understanding and troubleshooting for PL Business applications (will train).

experience

5

skills
• MS Office
• Sccm

qualifications
• H.Sc/+2/Intermediate
• MBA/PGDM
• M.E/M.Tech
• B.E/B.Tech
• B.A
• B.Com
• B.Sc
• PGDM
• M.Com
• M.A
• MCA
• M.Phil
• CA
• BCA
• BBA
Company Name: Randstad India

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