Design Head

Responsibilities
• Provide a vision for digital product design
• Promote a culture of user-centred design, accessibility, and inclusion throughout every touchpoint of the user journey
• Improve experiences for users through high-quality design, data, and research
• Drive innovation in experience and service design throughout the company
• Create a team culture and environment that fosters creativity, learning, and growth
• Infuse design thinking and practices into all aspects of our work
• Forge strong sense of connection between the product design team and software delivery teams
• Take a collaborative approach to problem solving, developing a non-hierarchical culture of transparency, safety, and trust

Requirements
• 7+ years of design experience, including managing a team of designer
• Have worked or managed different aspects of design development including Service Design,
• Design Systems and branding exercise.
• Have worked on building elements for brand communication across all customer touchpoints
• Fascinated with how users experience products and services and enjoys thinking about how to improve those experiences.
• Ability to balance creativity with a data-driven approach to problem solving.
• A proven track record of success delivering innovative design at scale, including major product or portfolio releases.
• Experience working with > 1 million WAU is highly desirable.
• Experience developing and growing a high-performing team of designers and researchers.
• Meaningful experience working on complex programs and working with design teams to manage scope and prioritization, across multiple platforms and services