Deputy Manager_BPO

Designation: Deputy Manager_BPO

Experience: 2 to 4 years experience as Deputy Manager in BPO Operations

Qualification- Any Graduate/HSC

Salary: ₹48,000 - ₹53,000 per month (Depending on experience)

Job Summary

· Customer orientation & customer first belief

· Analytical, logical, reasoning & numerical ability

· Ability to observe, analyze and give constructive feedback

· Extremely good oral & written communications skills

· Process orientation & Structured thinking

· Expertise in Excel & PowerPoint

Responsibilities and Duties

Effective performance planning for self and team, time management, conflict management and self organization.

Ensure exemplary employee experience at all times through quick redressal of open issues, employee concerns and feedback.

Promote a positive culture and a respectful environment in the team conducive to high performance and employee delight.

Seek opportunities to motivate and appreciate employees.

Foster an environment founded on high levels of ethics and integrity.

Ability to pre-empt and proactively catch process defects, compliance issues and potential customer escalations and devise strategy to minimize such instances.

Planning and Prioritization & Data Collection and analysis

Coaching and Feedback & Ability to manage and lead a team

Analysis and MIS/Reporting

Ability to achieve stretch targets and take decisions as well as manage complex/ difficult employee situations, time management and conflict management

Customer/Client Interaction

Handle customer contacts regularly to stay up to date with the product and be available to provide support

Handle escalations for the team

Work as a Single point of contact for all non ops departments and identify, evaluate & coordinate operational, Admin, IT and HR issues

Timely closure of all processes and other requirements for self and Team