Deputy Manager// BPO/Domestic Process

Top BPO in Bhubaneshwar

Hiring for Deputy Manager

Domestic E Commerce Process

Must be a tenured Team Leader/ Assistant Manager on Papers in BPO

CTC UPTO 6.8LPA

Must have Experience in Voice Process in BPO

Strong in Operations Matrices

Deputy Manager is responsible for coaching and supervising a group of Team Leaders. This position is also responsible for ensuring Client Service Level Agreement and financial expectations are achieved.

· Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed.

· Maximize revenue generation to reach long and short term financial projects (i.e. data collection for billable/non-billable hours, forecasting, budgeting, etc.)

· Selecting, training, developing and managing performance of direct reports and their associates including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements.

· Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports)

· Create and maximize relationships with client partners.

· Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; define and implement any corrective actions needed to meet operational performance targets.

· Conduct regular one-on-ones with direct reports to review individual performance, the performance of their team and offer on-going developmental coaching.

· Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.

· Participate in cross functional meetings to review information received from operational support Functions - Training, HR, Quality, WFM, TA.- and partner to define action plans that resolve issues and drive continuous improvement.

Incase Interested then mail your cv at simmi@hiresquad.in