Delivery Supervisor
Published date: 2024/01/10
- Location: Karnataka , Bengaluru , India
& L Supervisor - Job Description
Role Definition
The D&L Supervisor (Delivery and Logistics Supervisor) is responsible for overseeing the delivery and logistics operations within the organization. They manage a team of delivery drivers and logistics staff to ensure efficient and timely delivery of products or services to customers. The role requires strong leadership skills, attention to detail, and the ability to coordinate logistics activities effectively.
Key Performance Indicators
On-time Delivery: Ensure timely and accurate delivery of products or services to customers as per agreed-upon schedules.
Customer Satisfaction: Maintain high levels of customer satisfaction by promptly addressing inquiries, resolving issues, and ensuring excellent delivery experiences.
Team Management: Effectively manage and develop the delivery and logistics team, fostering a positive work culture and high performance.
Logistics Efficiency: Optimize delivery routes, logistics processes, and coordination with internal departments to improve operational efficiency and cost-effectiveness.
Compliance and Safety: Ensure compliance with relevant regulations and enforce safety procedures to minimize risks and promote a safe working environment.
Process Improvement: Identify and implement opportunities for process improvement and cost optimization in delivery and logistics operations.
Task & Activities
Select carriers and negotiate contracts and rates.
Plan and monitor inbound and outgoing deliveries.
Organize warehouse, label goods, plot routes, and process shipments.
Respond to any issues or complaints.
Research ideal shipping techniques, routing, and carriers.
7. Work with other departments to incorporate logistics with company procedures and operations.
8. Evaluate budgets and expenditures.
9. Update and evaluate metrics to assess performance and implement enhancements.
10. On time Delivery of products to all branches and customers.
11. Coordinating with Vehicle vendors - Negotiation, Agreement, documentation, payment & vendor audit
12. Planning on delivery routes and plan for reduce the cost of Delivery
13. Ensure all operations adhere to laws, guidelines, and ISO requirements.
Desired skills and knowledge
• Should have completed minimum 10+2
• * Should be able to communicate in English along with Kannada and any other language will be an added advantage.
• Should have managed a team for a minimum of 2 years.
• * Strong knowledge of D & L
• * Basic knowledge of Excel knowledge
• * Should be able to write effective emails.
• * Should be a proactive worker.
• * Should be ready to work in a challenging environment
Role Definition
The D&L Supervisor (Delivery and Logistics Supervisor) is responsible for overseeing the delivery and logistics operations within the organization. They manage a team of delivery drivers and logistics staff to ensure efficient and timely delivery of products or services to customers. The role requires strong leadership skills, attention to detail, and the ability to coordinate logistics activities effectively.
Key Performance Indicators
On-time Delivery: Ensure timely and accurate delivery of products or services to customers as per agreed-upon schedules.
Customer Satisfaction: Maintain high levels of customer satisfaction by promptly addressing inquiries, resolving issues, and ensuring excellent delivery experiences.
Team Management: Effectively manage and develop the delivery and logistics team, fostering a positive work culture and high performance.
Logistics Efficiency: Optimize delivery routes, logistics processes, and coordination with internal departments to improve operational efficiency and cost-effectiveness.
Compliance and Safety: Ensure compliance with relevant regulations and enforce safety procedures to minimize risks and promote a safe working environment.
Process Improvement: Identify and implement opportunities for process improvement and cost optimization in delivery and logistics operations.
Task & Activities
Select carriers and negotiate contracts and rates.
Plan and monitor inbound and outgoing deliveries.
Organize warehouse, label goods, plot routes, and process shipments.
Respond to any issues or complaints.
Research ideal shipping techniques, routing, and carriers.
7. Work with other departments to incorporate logistics with company procedures and operations.
8. Evaluate budgets and expenditures.
9. Update and evaluate metrics to assess performance and implement enhancements.
10. On time Delivery of products to all branches and customers.
11. Coordinating with Vehicle vendors - Negotiation, Agreement, documentation, payment & vendor audit
12. Planning on delivery routes and plan for reduce the cost of Delivery
13. Ensure all operations adhere to laws, guidelines, and ISO requirements.
Desired skills and knowledge
• Should have completed minimum 10+2
• * Should be able to communicate in English along with Kannada and any other language will be an added advantage.
• Should have managed a team for a minimum of 2 years.
• * Strong knowledge of D & L
• * Basic knowledge of Excel knowledge
• * Should be able to write effective emails.
• * Should be a proactive worker.
• * Should be ready to work in a challenging environment
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