Delivery Operations Manager

Delivery Operations being an integrated business partner for NI RBC from offer through customer order execution. Involves from early engagement pre-sales support in providing delivery and logistics execution plan input to optimize customer value.

This role establishing a Delivery Operations individual; capable of managing all supply chain activities for multiple assigned CBTs (Customers names as in Financial reporting) to ensure delivery across all BCs inside NI. Accountable (SPOC) to interact with stakeholder management (CX, CDL & BC), in managing order launching, delivery & invoicing. Ensures effective performance of GBS supporting functions (OMC & Wipro SOD) for all Delivery Operation functions. Support delivery operations functions in line with NI RBC overall strategy to contribute to RBC revenue target achievement.

Accountable for:

Managing all (end to end) supply chain activities and operations for multiple customer teams (CBTs) (across P20 & Blue Planet ERP systems) to ensure delivery assurance across all BGs;
Communications management with CO, GS and BG organizations to ensure appropriate engagement between Delivery Operations and these functional team and business groups;
Monitor performance management of GBS supporting functions (OMC & Wipro SOD) for all thru functions to ensure effective and timely performance;
Responsible for:

Managing all supply chain activities including order launching, delivery plans, invoicing and supply chain processes to affect these activities;
Managing all supply chain escalations from BG and CTs, and implementing effective stakeholder management during such escalations;
Identifying, plan and managing all logistics activities to meet CT financial targets within the agreed cost baseline
Understanding how HW demand planning background correspondent to delivery plan gap (if any), and able to manage communications with CDL (Project Managers) locally to minimize escalations;
Pre-sales support to plan supply chain and logistics solutions and costings for all relevant CO opportunities;
Influence effectiveness of Demand Planning across all CTs within the CBTs, and ensure long term demand visible for Supply Chain to support upcoming orders
Manages all LSP activities;
Manages and optimizes inventory for all CTs;
Manages all supply chains risks and escalations;
Supervises and guides supply chain and logistics execution processes;
SOX and Quality compliance;
Collaborate with other BGs Supply Chain for multi-BG opportunities, with clearly state NI DO coverage in the process