Debt Manager-Flows-Consumer Durable Loan

Job Description

Job Title –

Collection Manager

Place of work

– Mumbai

Business Unit
• Retail Banking

Function

– Collections

Job Purpose:

The role bearer has the responsibility to plan, organize, direct and oversee the activities of the collections department. It also includes managing the agencies associated with the company in their assigned territory. The role bearer is responsible for the efficiency and optimization of retrieving EMI from the customers and ensuring adherence to all the guidelines laid out by the bank contributing to the larger organizational objectives of the bank.

Roles & Responsibilities:

Responsible for managing and undertaking collections process for debts that have been assigned

Regularly track the portfolio for specific buckets for the assigned area

Track & control the delinquency of the area, Bucket-wise & DPD wise and focus on non-starters

Responsible to allocate and achieve targets from agencies/ in house team

Regularly follow up with the default customers

Ensuring adherence to collection process and legal guidelines

Tracing out absconded default customers and initiate recovery process

Recommend for legal actions for non-recoverable cases and following up with the legal team for the closure of the cases

Maintain data for administrative work related to collection such as updating delinquent account history, providing and maintaining MIS report, reviewing of collection feedback on daily, weekly & monthly basis

Educational Qualifications:

Graduate – Any

Post Graduate – Any

Experience:

Minimum of 3 or more years of experience in collections