Datacenter Technician

Location : Hyderabad

Mode : Work from Office

Job Description

Who We're Looking For:

Graduate with at least 1-7 years of prior experience handling Data-center operations.

Technical

Must Have:
• Understand hardware, software, electrical power, peripheral equipment and how they work together.
• Electrical power: Amps, volts, watts, PUE. Understand redundant PDUs and how to determine headroom.
• Different cable and connector types: fiber (SM vs MM, SC vs LC), twisted pair. RJ**, SFP, QSFP, etc.
• Various OS and system tools: Windows/Linux, Cisco IOS, PowerShell, PuTTY.
• Manufacturer-specific hardware and tools: Dell iDRAC, Cisco CIMC, IBM/Lenovo IMM.
• PowerEdge/SystemX/Proliant servers, Nexus switches, etc.

Strong Troubleshooting Ability
• Test for specific hardware failures: memory, disk, controller, etc.
• Locate faulty power cable, PSU, or PDU/outlet.
• Experience testing data cables, fixing fiber TX/RX polarity, checking for packet loss and CRC errors.
• Diagnose and fix nonspecific issues (e.g., server crashed and won't boot).
• Comfortable working with manufacturer support:
• Repair as appropriate and/or coordinating vendors on-site repairs visits, RMAs, etc.
• Understand the details and logs needed when working with support and how to gather them.

Non-Technical
• Hands on experience is a must. Provide oncall support during on and off hours, including weekend off-hours.
• Detail oriented. Often the "eyes and ears" for coworkers and/or support teams. Provide accurate information, remain aware of minor changes, etc.
• Ability to manage and prioritize multiple tasks, between several physical sites, and business units.
• Solid organizational skills: Complete required DCIM updates, Inventory updates, coordination with vendors, shipping/receiving, etc.
• Documentation: Document actions and resolutions accurately in appropriate internal tools (e.g., DESFlow, Confluence, dcTrack, PowerIQ, email).

Responsibilities

What you'll Do Day-to-Day:
• Supporting deployment of on-site DC physical infrastructure including Servers, Net-devices, Storage and Backup devices.
• Provide support for moves of data center technology and switch equipment.
• Perform cable installations, hardware rack / stack installations, testing and troubleshooting using standard Data-center processes.
• Cable Infrastructure management with high standards of cabling and labeling.
• Perform power cycles, swap out failed components, handle storage media, and perform troubleshooting.
• As required, assist Data-center Inventory and Asset Management Team with shipping/receiving and inventory management