Data Entry Specialist

Summary
As a Data Entry Specialist, you will have a significant impact on our overall customer experience and satisfaction levels for day-to-day payment processing service delivery. You will utilize strong data entry and attention to detail skills to process payment requests for the products they support. In doing so, you will be required to achieve several key performance indicators in adherence of the production payment processing operations such as service levels, manual data entry quality error rate, productivity, quality, and response/resolution time. You will be required to foster strong relationships with both customers and internal teams alike to facilitate solutions or meet urgent customer timelines.
Department:- Data Entry executive
Salary:- 19k

Mandatory
Skills

0-1.5yrs+
Experience

Aptitude

Decent
Communication Skills

Other
Traits

Organized

High
Energy

Maturity
(when to escalate, when to speak harsh, etc.)

Optional
Preference

MS Excel
Knowledge

Jewellery/eCom
Background

Responsibilities

Order
Management

Jewelry
Vendor Coordination

CRM
Updates

Escalation
Handling

Delay
Management

Troubleshooting
real-time issues- in case identify issue in in-transit products

Test

Aptitude
Test

Written
Email Test

Responsibilities

Enters customer payment level data from e-mailed forms.

Enters data in accordance with data entry timelines. Adheres to data entry productivity standards.

Ensures that all required payment information, to be data entered in internal data systems, is complete. Updates existing data as required.

Suggest methods to improve process flow, efficiency, and service experience to both internal stakeholders and external customers

Adheres to standard operating procedures and onboarding documentation is adhered to and updated as needed

Reviewing data for deficiencies or errors, correcting any incompatibilities and checking output

Comply with data integrity and security policies

Manages to productivity metrics and goals

Actively contributes to knowledge management.

Strong ability to communicate with team and management both written and verbally.

Other duties as assigned

Requirements

2+ years of recent data entry experience

Excellent word processing/data entry accuracy with a solid understanding of Microsoft Office

Demonstrate computer skills including word processing, spreadsheets, and databases systems.

Demonstrates ability to manage data confidentiality and follow security practices

Proven ability to build strong customer relationships and navigate difficult interactions/escalations

Ability to independently deal with high-volume workload; neatness and accuracy of work; flexibility and professional attitude in performing a variety of duties with shifting demands and priorities; excellent organizational skills.

Strong work ethic with a positive, team player mentality

Excellent knowledge of correct spelling, grammar and punctuation

Remarkable interpersonal, verbal, and written communication skills