Data Analyst (Power BI)

Job Description : About Thermo Fisher Scientific Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer.Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics orthedevelopment and manufacture of life-changing therapies, we are here to support them. Our global team ofmore than 100,000colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit . Position Summary: Develop and maintenance automation, reporting, data visualization and analysis of the data collected through the company's business systems and processes to provide critical feedback and monitor performance across CSC team. To improve productivity, revenue, profitability, employee satisfaction and customer experience through successful execution of projects and reports that are aligned with company objectives. Key Objectives of the role: Develop and maintain CSC operations performance dashboard to increase CSC productivity and customer experience Develop and maintain service and technical support operations performance dashboard to increase service and support productivity and customer experience Gain understanding business process and functions of the Customer Support Centre Support business to provide improvement initiatives that drive automation Map the Customer Care, Service and Support processes to identify improvements and pain points across the CSC and BU's Analyze collected data for business management (i.e. actually provide results) and create standard report templates for business management (i.e. develop tools to allow others to get their own answers) Refine and evolve dashboards to generate increasing value of data Work with Business Excellence team and Customer Care, Service and Support leadership team to identify and prioritize improvement opportunities to increase productivity, revenue, profitability, employee satisfaction and customer experience. Collaborate effectively with internal stakeholders and cross-functional teams to solve problems, create operation efficiencies. Execute and lead cross functional projects relating to Biz intelligence by adding measurable value to the business. Progressively build wider understanding of Thermo Fisher Scientific business