Customer Technical Support Specialist
Published date: 2024/01/10
- Location: Mi Mumbai , Maharashtra, India
We are hiring Customer Technical Support Manager For US Based Night Shift Work From Office Goregaon East
Job Description:
-Must be proficient in English in terms of Written, Non-Verbal, Oral, Visual, and Contextual communication
-Active Listening
-Must have minimum 1 year experience
-Working on tickets and resolving the issues of clients/customers
-Handle Escalation Calls and ensure the Escalation Matrix is used to resolve the ticket.
- Ensuring the ticket gets resolved on time.
-Ensuring productivity to get optimum results for client satisfaction and the organization
-Remote Support to US Based Clients
Job Type: Full-time
Salary: ₹10,142.66 - ₹40,000.00 per month
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Are You Okay With Night Shift?
Education:
Bachelor's (Preferred)
Experience:
Fluent in Call Center English: 1 year (Required)
US Based Company: 1 year (Required)
Speak with the employer
+91-XXXXXXXXXX
Job Description:
-Must be proficient in English in terms of Written, Non-Verbal, Oral, Visual, and Contextual communication
-Active Listening
-Must have minimum 1 year experience
-Working on tickets and resolving the issues of clients/customers
-Handle Escalation Calls and ensure the Escalation Matrix is used to resolve the ticket.
- Ensuring the ticket gets resolved on time.
-Ensuring productivity to get optimum results for client satisfaction and the organization
-Remote Support to US Based Clients
Job Type: Full-time
Salary: ₹10,142.66 - ₹40,000.00 per month
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
Are You Okay With Night Shift?
Education:
Bachelor's (Preferred)
Experience:
Fluent in Call Center English: 1 year (Required)
US Based Company: 1 year (Required)
Speak with the employer
+91-XXXXXXXXXX
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