Customer Support Voice Mumbai
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
• You will be responding to the incidents / issues reported by customer through voice Interaction and through E-mail, Web tickets & remote support.
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions
• Coordinate with branch sales team for lead conversion Tele-calling / follow up on leads given by sales team and Corporate office
• Follow up with customer for timely interest collection
• Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams
• You will be responding to the incidents / issues reported by customer through voice Interaction and through E-mail, Web tickets & remote support.
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions
• Coordinate with branch sales team for lead conversion Tele-calling / follow up on leads given by sales team and Corporate office
• Follow up with customer for timely interest collection
• Inform customers about new features and functionalities
• Gather customer feedback and share with our Product, Sales and Marketing teams
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