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Customer Support Voice

Published date: 2024/01/10
  • Location: Noida, Uttar Pradesh, India
Role/Job Title:Customer Service Executive - Retail Liabilities Inbound
Business: Service
Function/ Department:Customer Experience
Place of work:Customer Contact Center (Phone Banking unit)
Roles & Responsibilities:
1. Productivity
2. Maintaining Service Quality
3. Average Handling Time
4. First Contact Resolution
5. Maintaining TAT for all customer requests
6. Channel Migration to alternate channels
Secondary Responsibilities:
Drive all the initiatives in the Customer contact center.
Key Success Metrics:
Productivity, Average handling time, First contact resolution
Company Name: IDFC FIRST Bank

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