Customer Support Voice

Published date: 2024/01/10
  • Location: New Delhi, Delhi, India
Assistant Manager - Customer Supports - Tracking customer experiences across online and offline channels, devices, and touchpoints.- Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness.- Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features and functionalities.- Identifying customer needs and taking proactive steps to maintain positive experiences.- Responding to customer queries in a timely and effective manner, via phone, email, social media, or chat applications.- Analyzing customer feedback on product ranges and new releases, as well as preparing reports.- Performing product tests, evaluating after-sales and support services, and facilitating improvements.- Documenting processes and logging technical issues, as well as customer compliments and complaints.- Keeping informed of industry trends and new CRM technologies (ref:iimjobs.com
Company Name: DLF BRANDS

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