Customer Support Voice
Published date: 2026/11/08
- Location: Bengaluru, Karnataka, India
General information
Office (s)
Bangalore, IND
Date Published
Thursday, November 3, 2022
Country
India
Job ID
21913
Function
Global Support
Description & Requirements
ABOUT EPICOR
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
INDUSTRY EXPERTISE
• Epicor for Manufacturing
• Epicor for Retail
• Epicor for Distribution
• Epicor for Building Supply
• Epicor for Automotive
ROLE SUMMARY:
The Supervisor, Customer Support oversees a team to provide guidance and resolution to customer issues. Ensures that the team follows guidelines and company policies. Focuses on workload distribution and training for the team.
What You’ll Do:
• Oversees the work of the team and personnel decisions.
• Responsible for solutions high volume of diverse issues for customers.
• Understands deeply the supported Epicor product and trains on the technologies required for its functionality.
• Focuses on continuous improvement activities to improve overall customer satisfaction.
• Owns and develops processes and techniques to gather, track and triage issues; assess their validity and routes to the appropriate team.
What You’ll Need to Succeed:
• Coaching skills to provide guidance to a team
• Strong knowledge of testing processes and
methodologies; strong technical skills
• Experience working with CRMs and/or issue management tool
• SaaS or e-Commerce experience is an advantage
• 7-8 years applicable experience and demonstrated
success/knowledge
• 2+ years managing and developing employees
• 2+ years of
specialized / industry experience
• Bachelor’s degree (or equivalent experience)
#LI-SB1
#LI-HYBRID
Office (s)
Bangalore, IND
Date Published
Thursday, November 3, 2022
Country
India
Job ID
21913
Function
Global Support
Description & Requirements
ABOUT EPICOR
Epicor Software is a global technology leader dedicated to helping businesses drive growth for more than 45 years. Our modern, industry-specific software helps customers boost efficiency and productivity by simplifying and automating everyday processes. We have a stellar team of nearly 4,000 worldwide employees who are passionate about building exceptional products and solutions through teamwork, constant innovation, and integrity. We strive to hire and reward star players who inspire one another and drive results for the business and our customers.
INDUSTRY EXPERTISE
• Epicor for Manufacturing
• Epicor for Retail
• Epicor for Distribution
• Epicor for Building Supply
• Epicor for Automotive
ROLE SUMMARY:
The Supervisor, Customer Support oversees a team to provide guidance and resolution to customer issues. Ensures that the team follows guidelines and company policies. Focuses on workload distribution and training for the team.
What You’ll Do:
• Oversees the work of the team and personnel decisions.
• Responsible for solutions high volume of diverse issues for customers.
• Understands deeply the supported Epicor product and trains on the technologies required for its functionality.
• Focuses on continuous improvement activities to improve overall customer satisfaction.
• Owns and develops processes and techniques to gather, track and triage issues; assess their validity and routes to the appropriate team.
What You’ll Need to Succeed:
• Coaching skills to provide guidance to a team
• Strong knowledge of testing processes and
methodologies; strong technical skills
• Experience working with CRMs and/or issue management tool
• SaaS or e-Commerce experience is an advantage
• 7-8 years applicable experience and demonstrated
success/knowledge
• 2+ years managing and developing employees
• 2+ years of
specialized / industry experience
• Bachelor’s degree (or equivalent experience)
#LI-SB1
#LI-HYBRID
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