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Customer Support Voice

Published date: 2026/11/08
  • Location: Navi Mumbai, Maharashtra, India
JOB DESCRIPTION

Role/Job Title: Customer Service Executive- Retail Liabilities Inbound

Business: COO Functions

Function/ Department: 'Customer Experience

Place of work: Customer Contact Center (Phone Banking unit)

Roles & Responsibilities:

'1. Productivity 2. Maintaining Service Quality 3. Average Handling Time 4. First Contact Resolution 5. Maintaining TAT for all customer requests 6. Channel migration to alternate channels

Secondary Responsibilities:

'Drive all the initiatives in the Customer contact center

Key Success Metrics:

'Productivity, Average handling time, First contact Resolution
Company Name: IDFC_Bank

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