Customer Support Voice
Published date: 2026/11/08
- Location: Navi Mumbai, Maharashtra, India
Overview
Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.
Job Role
• Answer user communication/queries via emails live chats, and calls
• Ensure minimum turnaround time for resolving user queries & complaints
• Deliver best in class service in the friendliest and timely manner
• Suggest process & product improvements based on user feedback
• Assist the team in reporting & analysis
Qualifications
• 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
• Excellent proficiency in Tamil, Malayam, and English
• Critical thinking and problem-solving skills
• An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support
Job Type: Full-time
Skills:- Customer Support, English Proficiency, tamil and malayalam
Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.
Job Role
• Answer user communication/queries via emails live chats, and calls
• Ensure minimum turnaround time for resolving user queries & complaints
• Deliver best in class service in the friendliest and timely manner
• Suggest process & product improvements based on user feedback
• Assist the team in reporting & analysis
Qualifications
• 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
• Excellent proficiency in Tamil, Malayam, and English
• Critical thinking and problem-solving skills
• An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support
Job Type: Full-time
Skills:- Customer Support, English Proficiency, tamil and malayalam
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