Customer Support Voice
Published date: 2026/11/08
- Location: India
Job Description
• Responding to customer support queries promptly and accurately via phone, chat, social media and email.
• Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
• Actively involved in pre-sales & post-sales support which includes: answering questions (product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders.
• Documenting product issues, providing customer feedback and generate summarized reports to operations.
• Proactively manage and maintain high customer satisfaction for MyRaymond.
• Data entry/analysis and reporting to support internal team.
• Communicate and coordinating with other internal Operations, and working collaboratively with other teams as and when needed.
• Provide inputs for Standard Operating Procedures for new procedures or processes that help brings efficiency.
• Responding to customer support queries promptly and accurately via phone, chat, social media and email.
• Manage, process, and track customer orders to ensure accuracy, and timely arrival of online orders (customer account management).
• Actively involved in pre-sales & post-sales support which includes: answering questions (product selection, usage, and troubleshooting), processing returns, order changes, delivery estimates, and other functions related to online orders.
• Documenting product issues, providing customer feedback and generate summarized reports to operations.
• Proactively manage and maintain high customer satisfaction for MyRaymond.
• Data entry/analysis and reporting to support internal team.
• Communicate and coordinating with other internal Operations, and working collaboratively with other teams as and when needed.
• Provide inputs for Standard Operating Procedures for new procedures or processes that help brings efficiency.
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