Customer Support Specialist

Benefits
Pulled from the full job description
Provident Fund
Work from home
Responsibilities.

Consistently hit quarterly while embodying the company’s values.

Respond to customer inquiries via email and chat in a friendly and professional manner.

Assist customers with questions, technical issues, and requests related to our games and services.

Troubleshoot and resolve customer issues, escalating complex problems to senior support personnel when necessary.

Maintain accurate records of customer interactions and support cases in the ticketing system.

Provide product information, gameplay assistance, and guidance to customers.

Collaborate with cross-functional teams to identify and address common customer issues and feedback.

Stay informed about product updates, game releases, and company policies to assist customers effectively.

Contribute to improving the overall customer support process and knowledge base.

Office Time : 2 P.M – 6 P.M Work from Office & 9 P.M – 1 A.M. Work from Home

Job Type: Full-time

Salary: ₹13,368.03 - ₹45,044.06 per month

Benefits:

Provident Fund
Work from home
Schedule:

Morning shift
Supplemental pay types:

Performance bonus
Experience:

total work: 1 year (Preferred)
Ability to Commute:

Delhi, Delhi (Required)
Ability to Relocate:

Delhi, Delhi: Relocate before starting work (Required)