Customer Support Specialist
Published date: 2024/01/10
- Location: India
DOM continues to grow and we take massive pride in the team which is a core strength of the organization. Continuously raising the bar and for the third year in a row brags of a 90% + CSAT score. We care deeply for our customers, and going above and beyond for them is not a cliché but something you are expected to deliver on, every single day. Teams are tightly knit with great respect for each other and have your back through thick and thin. Good work is rewarded, without fail. To deliver on this second phase of exponential growth we are passionately hunting for you to join our team.
• Few of the factors that make you a great fit:
• Empathetic, positive attitude with a desire to help our customers
• Organized and detail-oriented.
• Excellent Spoken Communication Skills and Written Communication skills
• Good understanding of cultural differences and the importance of diverse teams to meet customer expectations
• Experience building and maintaining relationships, to drive engagement
• Experience handling broadband/mobile Tech Support (Voice, E-mail, and Live chat Support)
• Proven flexibility in working style to meet demand
• Deep Focus on qualitative aspects of customer service
• Preference would be given to prior experience
• Freshers are encouraged to apply
• Comfortable working US Shifts
• Selling Skills
• Few of the factors that make you a great fit:
• Empathetic, positive attitude with a desire to help our customers
• Organized and detail-oriented.
• Excellent Spoken Communication Skills and Written Communication skills
• Good understanding of cultural differences and the importance of diverse teams to meet customer expectations
• Experience building and maintaining relationships, to drive engagement
• Experience handling broadband/mobile Tech Support (Voice, E-mail, and Live chat Support)
• Proven flexibility in working style to meet demand
• Deep Focus on qualitative aspects of customer service
• Preference would be given to prior experience
• Freshers are encouraged to apply
• Comfortable working US Shifts
• Selling Skills
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