Customer Support Specialist
Published date: 2024/01/10
- Location: Gorgaon , Haryana, India
We are looking for a passionate and experienced individual to join our team as a Customer Support Specialist.
Your main goal for this role will be to provide excellent customer satisfaction to the customers.
Responsibilities
- Supporting the customer through an email ticketing system and phone calls
- Resolving customer complaints and queries
- Providing detailed information to customers
- Contributing the work to the company’s knowledge base
- Lead conversion/Admissions/sales
- Answering inbound phone calls
Skills
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Qualifications
Bachelor's degree in Business Administration or a related field
Job Type: Full-time
Salary: From ₹25,000.00 per month
Ability to commute/relocate:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
total work: 2 years (Required)
Language:
English (Required)
Application Deadline: 01/06/2023
Expected Start Date: 27/05/2023
Your main goal for this role will be to provide excellent customer satisfaction to the customers.
Responsibilities
- Supporting the customer through an email ticketing system and phone calls
- Resolving customer complaints and queries
- Providing detailed information to customers
- Contributing the work to the company’s knowledge base
- Lead conversion/Admissions/sales
- Answering inbound phone calls
Skills
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiarity with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize, and manage time effectively
Qualifications
Bachelor's degree in Business Administration or a related field
Job Type: Full-time
Salary: From ₹25,000.00 per month
Ability to commute/relocate:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Required)
Experience:
total work: 2 years (Required)
Language:
English (Required)
Application Deadline: 01/06/2023
Expected Start Date: 27/05/2023
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