Customer Support Specialist

Title: Customer Support Specialist (Chat process)

Applicable only for Maharashtra based Candidates

Salary: basis wok experience+ incentives+benefits

Shift : 24*7 Rotational Shift

Knowledge and Skills Required

Communication Skills:

Excellent communication skills (written and verbal)
Ability to communicate correctly and clearly with all customers
Excellent documentation skills
Good comprehension skills – ability to clearly understand and state the issues customers present
Ability to concentrate – follow customers issues without distraction to resolution
Good composition skills – ability to compose a grammatically correct, concise, and accurate written response
Work successfully in a team environment as well as independently
Computer Knowledge/Skills:

Ability to use a desktop computer system
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
Excellent typing skills
Demonstrates understanding of the Internet, Amazon.comwebsite, and competitor websites
Demonstrates an ability to successfully navigate websites
Demonstrates a proficient knowledge of email applications
Demonstrates an ability to learn in various media
Ability to successfully adapt to changes in the work environment
Interested candidates can share their resumes at keya.kar@growinitysolutions.com

Job Type: Full-time

Salary: Up to ₹290,000.00 per year

Benefits:

Internet reimbursement
Life insurance
Work from home
Schedule:

Rotational shift
Supplemental pay types:

Performance bonus
Shift allowance
Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:

Customer support: 1 year (Preferred)
Language:

English (Required)