Customer Support Specialist
Published date: 2024/01/10
- Location: Rajasthan, Jaipur, India
Highlights:-
• Full-Time Job
• Work from Office @ Jaipur
• Salary Offered - 3.00 Lacs Per Annum
• Strong English communication is a must
Primary Responsibilities:-
• Answer calls professionally to provide information about products and services or obtain details of complaints.
• Analyze customers' individual needs & issues to address them effectively and on time.
• Offer ideas and insights to customers as a means of helping to improve their overall experience.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Take general feedback from customers in order to help build a better product or develop a new service or policy.
• Investigate customers' issues, and troubleshoot them effectively.
• Document recurring issues and create SOPs to overcome them in future.
• Pass on feedback to the managers on important issues
• Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions are taken.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
Eligibility Criteria:-
• A qualified graduate from any stream of studies
• Excellent computer & internet knowledge
• Hands-on MS office experience
• Better than average maths, and logical reasoning (+ points if you have excelled in any national level aptitude tests like CAT, MAT)
• Excellent written and oral language skills
• You were born a multi-tasker
• Full-Time Job
• Work from Office @ Jaipur
• Salary Offered - 3.00 Lacs Per Annum
• Strong English communication is a must
Primary Responsibilities:-
• Answer calls professionally to provide information about products and services or obtain details of complaints.
• Analyze customers' individual needs & issues to address them effectively and on time.
• Offer ideas and insights to customers as a means of helping to improve their overall experience.
• Follow up to ensure that appropriate actions were taken on customers' requests.
• Take general feedback from customers in order to help build a better product or develop a new service or policy.
• Investigate customers' issues, and troubleshoot them effectively.
• Document recurring issues and create SOPs to overcome them in future.
• Pass on feedback to the managers on important issues
• Maintain records of customer interactions and transactions, noting details of inquiries, complaints, and comments, as well as actions are taken.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
Eligibility Criteria:-
• A qualified graduate from any stream of studies
• Excellent computer & internet knowledge
• Hands-on MS office experience
• Better than average maths, and logical reasoning (+ points if you have excelled in any national level aptitude tests like CAT, MAT)
• Excellent written and oral language skills
• You were born a multi-tasker
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