Customer Support Specialist

ABOUT US

Zaamo enables content creators / influencers to make their content shoppable. If you see something interesting in a content, you know you can buy it right away. Zaamo enables every Instagram profile to be an ecommerce destination. Checkout:

Zaamo has recently completed their fund raise from 3one4 Venture Capital, founders from Cred, BharatPe, MamaEarth, etc and other CXOs at Google, Myntra, Spotify etc.

TEAM :

Zaamo's team is a diverse mix of ecommerce experts, software nerds from IITD and has experience of running a successful influencer marketing agency. Checkout

ROLE :
• Primarily handle inquiries pertaining to orders, payments, shipping, vouchers and etc from both customers and sellers
• Expected to provide first contact resolution according to standard operating procedures and expected to respond back to users via callback or email.
• To ensure accuracy in information when communicating to Zaamo customers
• Identify customer needs and help customers use specific features
• Update our internal databases with information about technical issues and useful discussions with customers
• Monitor customer complaints on social media and reach out to provide assistance
• Follow up with customers to ensure their technical issues are resolved
• Gather customer feedback and share with our Product, Sales and Marketing teams

REQUIREMENTS :
• Experience as a Customer Support Specialist or similar CS role
• Familiarity with ecommerce
• Experience using help desk software and remote support tools
• Understanding of how CRM systems work
• Excellent communication and problem-solving skills
• Patience when handling tough cases