Customer Support Specialist

We are looking for a Customer Support Specialist to assist our customers using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions, and guiding customers about dental treatment plan & benefits.. To be successful in this role, you should be an excellent communicator who’s able to earn our clients’ trust. You should also be familiar with help desk software. Ultimately, you will help establish our reputation as a company that offers excellent customer support during all sales and after-sales procedures.

Responsibilities
Respond to customer queries in a timely and accurate way, via phone, email, or chat
Identify customer needs and help customers use specific features
Analyze customer dental treatment needs to provide the best offers
Update our internal databases with information about issues and useful discussions with customers
Monitor customer complaints and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new plan add-ons & benefits
Follow up with customers to ensure their issues are resolved
Gather customer feedback and share with our internal teams
Assist in training junior Customer Support Representatives
Requirements

Experience as a Customer Support Specialist or similar CS role
Familiarity with our industry is a plus
Experience using help desk software and remote support tools
Understanding of how CRM systems work
Excellent communication and problem-solving skills
Multi-tasking abilities
Patience when handling tough cases