Customer Support Representative(Female)

Full Job Description
Key Skills Required:

Excellent verbal communication skills in Gujarati is a must, command over English and Hindi languages will be an added advantage
Knowledge / understanding of online user behavior
Excellent telephone etiquette and ability to demonstrate professional grammar and diction is a must
Proficient in using MS Office Software mainly  Word, Excel, Outlook &  PowerPoint with excellent documentation and presentation skills
Possess an ability to establish a rapport with customers, identify their concerns and needs and provide effective solutions in a timely manner
Good general knowledge as well as market knowledge of Real Estate sector in Gujarat
Job Responsibilities:

Acquire thorough knowledge of various products marketed by the company
Open and maintain customer records by updating account information in the backend
Maintain close contact with sales representatives to obtain information regarding product performance, service requirements and customer requests
Resolve product or service problems by clarifying the customer's complaint / issues
Prepares product or service reports by collecting and analysing customer information
Contribute to team effort by accomplishing related results as required
Manages the office and administration duties as per the Company policy
Educational Qualifications and Interpersonal Skills:

Graduation / Post Graduation in relevant field
1-2 years of relevant experience, fresher with excellent communication skills can also apply
Creative thinker with the ability to understand and transform technical information and convey the same to the customers in an appropriate manner
Ability to work effectively as part of a team as well as independently and with minimal direct supervision
Excellent planning, organizing and negotiating skills
Effective time management and multi-tasking skills with an ability to work under tight deadlines
Job Types: Full-time, Part-time, Regular / Permanent, Fresher, Internship

Salary: ₹15,000.00 - ₹20,000.00 per month

Schedule:

Day shift
Supplemental pay types:

Quarterly bonus
Ability to commute/relocate:

Ahmedabad - 380006, Gujarat: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

Hindi (Preferred)
English (Preferred)
Speak with the employer
+91-XXXXXXXXXX