Customer Support Representative Position for a Top BPO Company
Published date: 2024/01/10
- Location: Maharashtra, Mumbai, India
************Customer Service International Chat Process***********************
Experience - Freshers
Shifts - Night Shift
Qualification - Graduate's/ Undergraduate's
Job description
Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email. Understanding multiple products and processes.
Handling customer queries on Web Chat, E-mails and Social Media.
Educate current and potential customers with product and service information.
Maintain accurate customer records.
Identify and escalate priority issues to the Team Leader and Ops Team.
Experience - Freshers
Shifts - Night Shift
Qualification - Graduate's/ Undergraduate's
Job description
Identifying, Handling and resolving customer queries and concerns while maintaining expected quality on calls, chat or email. Understanding multiple products and processes.
Handling customer queries on Web Chat, E-mails and Social Media.
Educate current and potential customers with product and service information.
Maintain accurate customer records.
Identify and escalate priority issues to the Team Leader and Ops Team.
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