Customer Support Representative
Published date: 2024/01/10
- Location: Karnataka Bangalore, Bangalore, Karnataka, India
ABOUT US
Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
• A Bank Account you can create from anywhere in the world in under five minutes
• A high-limit Credit Card that helps build a healthy credit score
• Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.
RESPONSIBILITIES
• Communicating with customers through various channels (email/chat)
• Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
• Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
• Keeping records of customer interactions, transactions, comments, and complaints.
• Build rapport quickly with customers/clients and put them at ease
• Proven high initiative and energy level with good influencing, decision-making and collaboration skills
• Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
• Keeping yourself updated on company products to effectively manage customer queries
REQUIREMENTS
• Smart Graduates with excellent communication skills
• 1 year to 3 years of experience working in customer support roles
• Demonstrated ability to handle highly complex and manual queries, excel knowledge
• Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
• Empathetic, organized, problem solver
• Open to work in shifts (rotational day and night shifts)
The role is based out of Bangalore (Work from Office
Zolve’s mission is simple: we want to make financial products accessible to everyone. Zolve offers the ambitious a plethora of products to simplify banking in the US, such as:
• A Bank Account you can create from anywhere in the world in under five minutes
• A high-limit Credit Card that helps build a healthy credit score
• Easy, lightning-fast, cross-border money transfers with the best rates in the market
Zolve is expanding its horizons, and we’re excited to open our doors to everyone expanding theirs.
We believe: that if space tourism is real, so is reaching for the stars.
RESPONSIBILITIES
• Communicating with customers through various channels (email/chat)
• Take ownership of the tickets and resolve the inquiry to customer’s expectations to deepen the relationship and achieve highest level of customer satisfaction
• Deliver extraordinary service by responding to questions concerning signups, bank and card interest rates, managing disputes and others
• Keeping records of customer interactions, transactions, comments, and complaints.
• Build rapport quickly with customers/clients and put them at ease
• Proven high initiative and energy level with good influencing, decision-making and collaboration skills
• Deliver on Customer Service Metrics as Per Goals ( Customer Satisfaction, Value Generation, Query Resolution, Call Handling Time, Quality etc.)
• Keeping yourself updated on company products to effectively manage customer queries
REQUIREMENTS
• Smart Graduates with excellent communication skills
• 1 year to 3 years of experience working in customer support roles
• Demonstrated ability to handle highly complex and manual queries, excel knowledge
• Candidate with Corporate Card/Credit Card Servicing knowledge is preferred
• Empathetic, organized, problem solver
• Open to work in shifts (rotational day and night shifts)
The role is based out of Bangalore (Work from Office
1 page views
Related listings
-
Tfl - Trade Nct ReplacementBanksame Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and ...2026/11/08
-
Product Security Tester - Vapt (Web ApplicationBankABOUT TEMENOS We’re passionate about helping banks to perform better, so we solely focus on creating banking software. Temenos offers cloud-native, cloud-agnostic, API-first digital banking, core banking, payments, fund management, and wealth managem...2026/11/08
-
Legal Entity Controller (Fnle15) Wm Lec - AssociateBankGlobal Finance & Business Management ('GF&BM;') India is a combined Line of Business-aligned (LOB-aligned) finance & business support team located in India and is part of JPMorgan's global capability center (GCC). We are part of the Offic...2026/11/08