Customer Support Representative

Who we are:

Medical practice in India even today remains highly unorganized with a huge number of entrepreneur doctors setting up their own clinics, primary care dispensaries, diagnostic centers, laboratories and multi-specialty hospitals. With such a diverse range of setup, services, procedures, costs, treatments and products the challenge multi-folds for both the dentist, patient and all supporting services.
TopDoc aims to reach out to healthcare practitioners planning to start their own practices or are already running their own practice and assist them in delivering standardized, ethical practices through successful practice management techniques. The platform aims to empower them to grow their business by creating value for the doctor, patients, vendors and laboratories and in no way looks to take over the practice of these entrepreneurs.

What do you get from us:
 Robust training
 Opportunity to learn
 Work with the biggest companies in India and globally
 No travel expenses or hassles of time
 Work at your own pace and time
 Fixed Salary, incentive of sales and additional bonuses based on performance

What you get to do every day:

 Service some of the leading dentists, students, colleges, labs in the country
 Contact businesses or private individuals by phone, email or chat
 Describe products and services and respond to questions and concerns
 Identify and overcome objections
 Take the customer through the sales process
 Obtain customer information and possible customer leads
 Maintain customer/potential customer data bases
 Follow up on initial contacts
 Complete records of telephonic interactions, orders and accounts

What you bring to the role:

 Min 6 Months to 1 year of Customer Service Experience
 Knowledge and experience in technology is desired
 Good communication skills, need to understand and be able to respond to customers who speak English
 Additional communication in one more regional language is recommended
 Self-motivated and focused