Customer Support Representative
Published date: 2026/11/10
- Location: Thane, Maharashtra, India
Troubleshooting technical issues.
Diagnose and troubleshoot software and hardware problems and help our customer install applications and programs.
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Job Type: Full-time
Salary: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Paid time off
Schedule:
Rotational shift
Supplemental pay types:
Overtime pay
Performance bonus
Ability to commute/relocate:
Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Diagnose and troubleshoot software and hardware problems and help our customer install applications and programs.
Respond to customer queries in a timely and accurate way, via phone, email or chat
Identify customer needs and help customers use specific features
Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
Update our internal databases with information about technical issues and useful discussions with customers
Monitor customer complaints on social media and reach out to provide assistance
Share feature requests and effective workarounds with team members
Inform customers about new features and functionalities
Follow up with customers to ensure their technical issues are resolved
Gather customer feedback and share with our Product, Sales and Marketing teams
Assist in training junior Customer Support Representatives
Requirements and skills
Job Type: Full-time
Salary: ₹20,000.00 - ₹35,000.00 per month
Benefits:
Paid time off
Schedule:
Rotational shift
Supplemental pay types:
Overtime pay
Performance bonus
Ability to commute/relocate:
Thane, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Higher Secondary(12th Pass) (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
1 page views
Related listings
-
Customer Support Executive - Email processCustomer Care ExecutiveTimely responses to the queries raised by customers and dealers 2. Understanding the queries and reply to close the query fully in one reply 3. Good hands on understanding of the product (Consumer loans and Personal loans) 4. Co-ordination with Deale...2026/11/10
-
ReceptionistCustomer Care ExecutiveTo welcome and look after all visitors to the dealership in a friendly manner, to control the switchboard and to record and pass on information selectively. To assist the employee responsible from Sales and After Sales with all customer contacts. Ens...2026/11/10
-
Customer Relationship ExecutiveCustomer Care ExecutiveManage incoming calls from Clients and Carers ensuring service is delivered within the required timeframes and to SHC standards of customer service Ensure that a full understanding of the client's needs are obtained and used as a key driver to the ma...2026/11/10