Customer Support Representative
Published date: 2024/01/10
- Location: Jaipur, Rajasthan, India
The Offer
• Work in a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Opportunity to make a positive impact
The Job
You will be responsible for :
• Coordinating with Field engineers over calls to get working done
• Active monitoring of company's portal to facilitate your team as well as your working
• Coordinating with Site heads over calls and mails in order to address the official concerns
• Documentation of work in form of excel reports and mails
• Designing Workplans and Travel Plans for the team of engineers
• Managing a team of 1-5 engineers.
The Profile
Skills Required:
• You have at least 1 year experience including solid experience in a similar role within back office operations.
• You possess excellent communication and influencing skills, are organized and able to multi-task effectively.
• You are adaptable and thrive in changing environments
• You are highly goal driven and work well in fast paced environments
• You possess strong analytical skills and are comfortable dealing with numerical data
The Employer
Our Client is a SAAS based firm which provides IOT based Tracking solutions. We are a highly innovative growing company in the arena of IoT firms
• Work in a company with a solid track record of performance
• A role that offers a breadth of learning opportunities
• Opportunity to make a positive impact
The Job
You will be responsible for :
• Coordinating with Field engineers over calls to get working done
• Active monitoring of company's portal to facilitate your team as well as your working
• Coordinating with Site heads over calls and mails in order to address the official concerns
• Documentation of work in form of excel reports and mails
• Designing Workplans and Travel Plans for the team of engineers
• Managing a team of 1-5 engineers.
The Profile
Skills Required:
• You have at least 1 year experience including solid experience in a similar role within back office operations.
• You possess excellent communication and influencing skills, are organized and able to multi-task effectively.
• You are adaptable and thrive in changing environments
• You are highly goal driven and work well in fast paced environments
• You possess strong analytical skills and are comfortable dealing with numerical data
The Employer
Our Client is a SAAS based firm which provides IOT based Tracking solutions. We are a highly innovative growing company in the arena of IoT firms
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