Customer Support Manager
Published date: 2024/01/10
- Location: Gorgaon, Haryana , India
Key Responsibilities
1. Managing the customer support department’s day-to-day functions.
2. Responding to escalated customer support issues.
3. Implementing customer support processes to enhance customer satisfaction.
4. Formulating and revising customer support policies and promote their implementation.
5. Informing the team of all new information related to products, procedures, and trends.
6. Assessing support statistics and preparing detailed reports on the findings.
7. Interviewing and hiring new employees.
8. Overseeing and evaluating the team's ongoing training efforts.
9. Delivering performance evaluations and following the disciplinary process according to company policy.
10. Managing the budget of the customer support department.
Job Type: Full-time
Salary: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Health insurance
Schedule:
Morning shift
Ability to commute/relocate:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Expected Start Date: 29/05/2023
Hiring Insights
1. Managing the customer support department’s day-to-day functions.
2. Responding to escalated customer support issues.
3. Implementing customer support processes to enhance customer satisfaction.
4. Formulating and revising customer support policies and promote their implementation.
5. Informing the team of all new information related to products, procedures, and trends.
6. Assessing support statistics and preparing detailed reports on the findings.
7. Interviewing and hiring new employees.
8. Overseeing and evaluating the team's ongoing training efforts.
9. Delivering performance evaluations and following the disciplinary process according to company policy.
10. Managing the budget of the customer support department.
Job Type: Full-time
Salary: ₹35,000.00 - ₹40,000.00 per month
Benefits:
Health insurance
Schedule:
Morning shift
Ability to commute/relocate:
Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)
Experience:
total work (Preferred)
Speak with the employer
+91-XXXXXXXXXX
Expected Start Date: 29/05/2023
Hiring Insights
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