CUSTOMER SUPPORT EXECUTIVE(INTERNATIONAL VOICE / CHAT PROCESS)
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
5,00,000 - ₹6,00,000 a year
CUSTOMER SUPPORT EXECUTIVE(INTERNATIONAL VOICE / CHAT PROCESS)
MyGlit - Mumbai, Maharashtra
Role: Asst. Mgr/Mgr -(NonTechnical)
Timings: Flexible
Industry: BPO / ITES
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: BPO Voice Process International Call Centre Chat Process Chat Support voice account Call centre voice International BPO International voice Process
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
CUSTOMER SUPPORT EXECUTIVE(INTERNATIONAL VOICE / CHAT PROCESS)
MyGlit - Mumbai, Maharashtra
Role: Asst. Mgr/Mgr -(NonTechnical)
Timings: Flexible
Industry: BPO / ITES
Functional Area: ITES / BPO / Operations / Customer Service / Telecalling
Key Skills: BPO Voice Process International Call Centre Chat Process Chat Support voice account Call centre voice International BPO International voice Process
Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.
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