Customer Support Executive (Remote)
Published date: 2026/11/06
- Location: Ahmedabad, Gujarat, India
SalesHandy is a suite of email productivity tools for professionals. We are having more than 2000+ customers and 20k+ users across the globe. A team of 35 people has made this happen. When it comes to Business Development I can say just a team of 10 made this happen.
Highlights of some of the key achievements of the Customer team at SalesHandy.
Achieved an NPS score of 30.
Rated 4.5 by more than 300 users in G2crowd, getapp, chrome store, and other software discovery portals.
Adding more than 300 customers every month
Up next, the challenges we are looking forward to solving:
Hitting 100k MRR goal (Adding 500 new customers a month)
Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
Structuring the team to specialise on each functional activities i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.
Now your turn,
Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?
If yes, this opportunity will appeal to you.
## What will I be doing?
Assisting the customers who use the company’s product, replying to inbound queries.
Get on a web conferencing with users to help them with the product.
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Handle and resolve customer requests and complaints.
Report to the support manager every week along with the weekly report of your metrics.
Highlights of some of the key achievements of the Customer team at SalesHandy.
Achieved an NPS score of 30.
Rated 4.5 by more than 300 users in G2crowd, getapp, chrome store, and other software discovery portals.
Adding more than 300 customers every month
Up next, the challenges we are looking forward to solving:
Hitting 100k MRR goal (Adding 500 new customers a month)
Reducing the churn rate by increasing the service standards (i.e onboarding, demo, success, etc.)
Structuring the team to specialise on each functional activities i.e SDRs (lead qualification), AEs (demo & MRR $$), CS (Retention & Upgrades) etc.
Now your turn,
Are you a customer-obsessed, flexible, smart and analytical, strategic yet execution-focused, hungry and passionate about SaaS, experienced, and entrepreneurial leader with a strong work ethic? Interested in working in a high-impact role?
If yes, this opportunity will appeal to you.
## What will I be doing?
Assisting the customers who use the company’s product, replying to inbound queries.
Get on a web conferencing with users to help them with the product.
Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
Handle and resolve customer requests and complaints.
Report to the support manager every week along with the weekly report of your metrics.
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