Customer Support Executive (International Chat Process

Job description

Our Customer Service department is looking for a passionate individual to join us as a Customer Support Executive. In addition to this, you should possess good listening skills with the ability to complete the required tasks simultaneously.

Job Role: -

You will deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone and email).
Professionally handle high volume of inquiries from clients and customers.
Take ownership of issues and concerns of customers, including operational issues, pricing / invoice queries etc.
Continuously identify work process improvements.
Communicate to Team Leaders and (or) Manager.
Perform office-based administrative duties whenever required.
Must demonstrate high degree of integrity and confidentiality Maintain confidentiality of customer information at all times.
What youll Need to Succeed:

We are looking for individuals that have an excellent command of spoken and written English.
Immaculate telephone manners and communication skills.
Excellent listening skills, critical thinker with attention to detail.
Extra Benefits: -•

Incentives
Over Time (we pay the highest over time)
Attendance Bonus
Performance Bonus
Shift Time & Week Off: -•

5 Days working 24*7 Rotational Shifts (Including Night Shifts)
1 Week off Rotational.
Transport Facility: -•

Pick-up and Drop facility available (Two ways transport available)
Fully vaccinated
Experience - Fresher / 6 months experience preferred.

Job Types: Full-time, Regular / Permanent, Fresher

Salary: ₹250,000.00 - ₹350,000.00 per year

Schedule:

Day shift
Flexible shift
Monday to Friday
Night shift
Rotational shift
Supplemental pay types:

Overtime pay
Performance bonus
Yearly bonus
Ability to commute/relocate:

Pune, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Preferred)
Speak with the employer
+91-XXXXXXXXXX