Customer Support Executive - Hindi Speaker

JOB RESPONSIBILITIES
• Process client's request and solve issues via live chat, phone call and email by navigating multiple programs while paying attention to accuracy and detail;
• Escalate the issue to the appropriate specialist when needed
• Update clients on their request status accordingly;
• Verify documents submitted by clients within specific regions on an hourly basis;
• Prepare and interpret reports and documentation as required in the role with acceptable detail and accuracy;
• Understand the Company's business functions & roles by attending company seminars and meeting the required assessment target;
• Achieve quarterly KPI targets set by CS Manager;
• Perform other ad hoc tasks assigned by the manager.

JOB REQUIREMENT
• Minimum 1 years of experience in customer service related role
• Good communication skills in English and native language (Hindi)
• Strong client-facing and communication skills
• Troubleshooting and multi-tasking skills
• Customer service orientation
• Bachelor Degree/ Diploma in Business Administration or related field
• Self-motivated and highly reliable

Job Types: Full-time, Regular / Permanent

Salary: ₹68,000.00 - ₹70,000.00 per month

Benefits:
• Food provided
• Health insurance
• Life insurance

Schedule:
• Day shift
• Evening shift
• Morning shift
• Night shift
• Rotational shift

Supplemental pay types:
• Performance bonus
• Quarterly bonus
• Shift allowance

Application Question(s):
• Are you willing to relocate to Kuala Lumpur, Malaysia for this position?

Education:
• Bachelor's (Required)

Language:
• English (Required