Customer Support Executive (CSE)

Benefits
Pulled from the full job description
Health insurance
Provident Fund
About Group Bayport

Group Bayport is a rapidly growing global e-Commerce B2B2C, B2B and B2C organization that has re-defined the business of delivering high-quality custom products through a unique blend of cutting-edge digital technologies, robust manufacturing capabilities and global supply chain. An industry leader in print technology, Group Bayport operates in the United States, Canada, Australia, New Zealand, UK, and India through its family of brands – BannerBuzz, Covers & All, Vivyx Printing, Circle One, Giant Media, and Neon Earth. From full suites of trade show and small business marketing solutions to sophisticated outdoor living covers, signages and shades to eclectic personal accents and home decor, we help our customers, clients, and partners to make a personalised statement through customization.

While our advanced technology and customer focus are certainly our salient attributes, our true strength comes from our team of 1450+ people. We are seeking exceptional talent across the board to join us in our exciting growth journey

About the Role

The Amazon Customer Service associate will be the first point of contact for our customers. They’ll be responsible for answering their queries and solving their problems through email, chat, phone etc.

Designation Customer Service Executive

Location –Gurgaon & Ahmedabad

Job Responsibilities:

Job Title: Customer Support Executive/CSR

Location: Gurugram

Job Description:

Join our dynamic team as a Senior Customer Service Specialist at our Gurgaon & Ahmedabad office! As a pivotal member of our customer service department, your role will focus on handling customer inquiries via calls, chats, or emails. We are seeking experienced professional’s adept at delivering exceptional service to our esteemed international clients, ensuring their satisfaction and addressing any complex concerns they may have.

Roles & Responsibilities:

Respond to customer inquiries and issues via phone calls, chats, and emails with a high degree of expertise and professionalism.
Provide in-depth and accurate information about our products and services to customers, catering to their specific needs and concerns.
Resolve escalated customer concerns and complaints effectively, aiming for first-contact resolution and ensuring a high level of customer satisfaction.
Ensure a superior customer experience through outstanding communication and advanced problem-solving skills.
Collaborate closely with cross-functional teams to swiftly escalate and resolve intricate issues, drawing on your extensive experience in international customer support.
Skills Required:

Excellent verbal and written communication skills in English.
3-4 years of experience in international customer service, specifically in handling US and UK customers.
Strong interpersonal skills with the ability to empathize and understand complex customer needs.
Detail-oriented with excellent multitasking and organizational abilities, managing high-volume international inquiries.
Proficiency in customer service software, CRM systems, and advanced computer skills.
Available to work in Night Shifts.
Educational Certifications:

Graduates

Contact us: Interested candidates please reach out to us with your CV at rini.dsouza@groupbayport.com

Job Type: Full-time

Salary: Up to ₹420,000.00 per year

Benefits:

Health insurance
Provident Fund
Schedule:

Night shift
Application Question(s):

Are you comfortable working in night shift?
Experience:

total work: 1 year (Preferred)
Customer support: 1 year (Preferred)
Application Deadline: 23/07/2023