Customer Support Executive (CSE)
Published date: 2024/01/10
- Location: Mumbai, Maharashtra, India
Resolving customer complaints & queries brought to your attention under a specific timeline through mails, phone calls, social media, consumer forum, or any other such customer platforms.
Build sustainable relationships and trust with customers through open and interactive communication.
Handle customer complaints and provide appropriate solutions and alternatives with empathy.
Candidates should have good communication skills and should be comfortable in speaking with customers and replying to customer queries or complaints in English.
Candidates should have good typing speed and basic knowledge of Microsoft Word and Excel.
Education and Experience
A bachelor’s degree in administration or a related field.
A minimum of 1-3 years’ experience in the outbound voice process.
Excellent interpersonal and written and oral communication skills.
Should have Computer skills, MS Office.
Added advantage to people who have worked on CRM & Ticket Platforms
Job Type: Full-time
Salary: ₹20,000.00 - ₹30,000.00 per month
Schedule:
Day shift
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
Build sustainable relationships and trust with customers through open and interactive communication.
Handle customer complaints and provide appropriate solutions and alternatives with empathy.
Candidates should have good communication skills and should be comfortable in speaking with customers and replying to customer queries or complaints in English.
Candidates should have good typing speed and basic knowledge of Microsoft Word and Excel.
Education and Experience
A bachelor’s degree in administration or a related field.
A minimum of 1-3 years’ experience in the outbound voice process.
Excellent interpersonal and written and oral communication skills.
Should have Computer skills, MS Office.
Added advantage to people who have worked on CRM & Ticket Platforms
Job Type: Full-time
Salary: ₹20,000.00 - ₹30,000.00 per month
Schedule:
Day shift
Ability to commute/relocate:
Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
Bachelor's (Preferred)
Experience:
total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:
Hindi (Preferred)
English (Preferred)
Work Location: In person
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