Customer Support Executive (CSE)

About Aachho

Aachho is India’s leading online ethnic wear fashion house, living up to the meaning of Rajasthani name, “Too Good” through its curated collections.

Aachho has an iconic Handcrafted luxurious ethnic collection from the Royal-Land-Rajasthan for the Indian Contemporary Women. Unifying the rich diversity in the Indian tradition and culture of clothing. Aachho is the humble attempt to capture the rich cultural diversity of traditional colors & hand block prints on a single platform by bringing beautiful Indian ethnic and handcrafted products. Aachho has developed the brand DNA by mixing culture and fashion for the modern community. Inspired by different cities and rooted in traditions, focusing on the fusion of effortless art of eternal Rajasthan's rich prints and patterns into modern cloth.

Roles and Responsibilities:

· Understanding the products and services provided by the company.

· Supporting the customer through email, phone calls, WhatsApp, website chats

· Resolving customer complaints and queries.

· Providing detailed information to customers.

· Maintaining records of each phone call for future reference.

· Offering exceptional customer service and satisfaction.

· Following up with customers for any further information.

· Providing after-sales support to the customers

· Taking feedback from the customers.

· Negotiating the terms and conditions with the customer.

· Contributing the work to the company’s knowledge base.

· Maintaining a healthy relationship with the clients.

· Adhering to the company’s rules and regulations.

Requirements:

· Desired candidates must possess a graduation degree.

· Excellent English Proficiency

· Phenomenal conflict-resolution skills.

· Good problem-solving abilities.

· A customer-oriented individual.

· Ability to meet deadlines and prioritize tasks.

· Excellent negotiation and sales skills.

· Outstanding interpersonal and organizational skills.

· Excellent phone etiquette and active listening abilities.

· A quick learner and exceptional ability to make decisions.

Job Type: Full-time

Salary: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Provident Fund
Schedule:

Morning shift
Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Required)
Experience:

total work: 1 year (Preferred)
Customer service: 1 year (Preferred)
Language:

English (Preferred)
Expected Start Date: 18/04/2023