Customer Support Executive (CSE)

Choice India

Choice is one of the leading financial service providers with Stock market, Mutual Fund, Insurance and Loan as major services. Choice is part of the Choice Group, a diversified multi-disciplinary conglomerate with presence in Finance – Hospitality – Technology sectors. Employing over 2000 professionals with wide-spread National and International presence.

Location: Jaipur

Qualification: Graduate/ Post Graduate

Experience: 0 - 3 years

Roles & Responsibilities:

Handling customer queries: Executive is responsible for handling customer queries related to account opening, trading, settlement, and other issues.
Providing information: Executive should be able to provide accurate information about the products and services offered by the broking firm, including the risks involved, fees, and charges.
Resolving complaints: The Executive should be able to resolve customer complaints in a timely and efficient manner, escalate issues if necessary, and ensure customer satisfaction.
Coordinating with other teams: The Executive should work closely with other teams, such as the Back Office and Front Office, to ensure smooth trade execution and settlement of trades.
Documenting customer interactions: The Executive should maintain records of all customer interactions, including queries, complaints, and resolutions, in the system.
Following up with customers: The Executive should follow up with customers to ensure that their queries and complaints have been resolved to their satisfaction.
Providing feedback: The Executive should provide feedback to other teams regarding customer issues and suggestions for improving customer service.
Traits that we are looking for:

Bachelor's degree in finance, business, or related field
Strong communication and interpersonal skills
Good problem-solving and analytical skills
Knowledge of trading platforms and settlement systems
Understanding of market regulations and compliance requirements
Ability to work in a fast-paced and dynamic environment
Attention to detail and ability to multitask
Job Types: Full-time, Fresher

Ability to commute/relocate:

Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (Preferred)
Education:

Bachelor's (Preferred)
Experience:

total work: 1 year (Preferred)
Speak with the employer
+91-XXXXXXXXXX

Hiring Insights