Customer Support Executive (CSE)
Published date: 2024/01/10
- Location: New Delhi, Delhi, India
Designation : Customer Support Executive (more than 1 year of experience, must have good communication skills)
Job Location : Rajoukri, New Delhi - 110037
Package : Open
(NO WORK FROM HOME JOB)
JOB DESCRIPTION
Manage incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Job Type: Full-time
Salary: Up to ₹25,000.00 per month
Schedule:
Day shift
Monday to Friday
Job Location : Rajoukri, New Delhi - 110037
Package : Open
(NO WORK FROM HOME JOB)
JOB DESCRIPTION
Manage incoming phone calls
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Job Type: Full-time
Salary: Up to ₹25,000.00 per month
Schedule:
Day shift
Monday to Friday
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